Remember, these tips are NOT legal advice and should not be considered as such.
These are things other parents / caregivers have shared with us.
Document everything you do. Take notes. Use a bound journal or computer document. Email yourself. Email confirmation of your discussion to the school or service provider.
Document date, time, who you are speaking to, what was discussed, what they said, any resolutions, how the conversation went, when and who do you follow-up with.
Some parents have recorded conversations. We suggest informing the other party you are doing that.
If you have a complaint, remember to remain polite but firm. Refrain from screaming, cursing and yelling, but this does not mean to be a push-over.
Verbal complaints should be followed up in writing. Email is a common method, as there is a record of it. Letters via mail also work, but it's hard to prove they were sent.
Be direct and to the point.
Cite prior conversations if needed and what was agreed upon, and what the school, teacher, aid, or counselor isn't doing.
Set time tables to follow-up.
These are often agreed upon during meetings, but don't forget.
Follow-up with the child. Ask questions. Document improvments or regressions.
Be involved.
Be active.
Be polite.
Be firm.
Be caring.
Be vigilent.
Be thankful.
Counselors and educators have a tough job, and most do the right thing. Don't forget to thank them, a little kindness goes a long way!